✗PROBLEMS

[berryfloss]

P R O B L E M S

If you have a problem and you can't reach one of the mods, please comment here. Feel free to comment if you have a problem with an action that a mod has taken. Mods may be in a game to keep the players in line and make sure they follow the rules, but players should feel comfortable about pointing out if a mod has made a mistake. We keep you in line and you keep us in line, right?

The comments WILL be screened & will be deleted once the problem is dealt with. Anonymous comments are allowed, but we'll need to unscreen them for you to see our reply.

Comments

[jupiter-star.livejournal.com]

This is kind of an odd problem and I have no idea what might be causing it, but...I app'd my first character back in April and was approved, at which point I promptly went and requested a section for her series on the taken characters thread and then filled out her info when the section was added. Every month since then that section and her comments has disappeared and I've had to re-request it again. The first time, I figured it was just a weird glitch, since I'd been having computer problems, and the comment must not have posted or something. But the second and thirds time I went back and checked the series thread later to make sure all had posted and it was fine...until I'd come back and see the Kaleido Star section was gone once again and when it was added back on Rosetta's character info would be missing as well.

I have no idea what is causing this...if I've posted her info wrong somehow, please tell me and I'll redo it right, or maybe it's just a glitch, I don't know, but since this has happened every single month since I first joined, I'm really starting to worry...

[berryfloss.livejournal.com]

It's possible that the character and the section were removed following inactivity sweeps or that Livejournal was simply having one of its many issues in those instances. Because the sections are left alone for some time after someone requests a specific section, it is likely that the section you requested sat empty for some time and was consequently deleted, as it seemed not to be in use. While sections for series will be cleared out once all characters from that series have dropped, we do not typically delete sections unless they remain empty for some time.

As it stands, the section has been added back, and the required information has been filled out just fine! We apologize if there has been any confusion and hope that this strange occurrence has had its run.

Thank you for bringing this to our attention.

[jupiter-star.livejournal.com]

That's what's weird, though, is that the second and third times both I went in immediately, filled out the information, checked back several times over the next few days to make sure it was still there, and then a few weeks later the section itself would be gone again! And it's happened every month since I joined in April, four times now, so it's definitely a persistent problem, even though I've never been on the inactivity lists and have only been on hiatus once...

[berryfloss.livejournal.com]

We'll try to keep an eye on things with you this time, then!